The town of Taunton is mourning the loss of Pauline Richards, who held the remarkable title of the world’s longest-serving KFC employee. Pauline began her journey with the fast-food giant in 1978, initially joining as a cleaner to help a newly hired friend. Over the years, she became a beloved figure in the community, serving over six million chicken drumsticks with a signature dry wit that made her unforgettable.
Pauline’s commitment to her job was unwavering, and she never planned to retire anytime soon. Speaking earlier this year, she modestly credited her longevity to good health, saying, “It all depends on what my body says. I have been lucky; I keep well and haven’t had much illness in my life.”
The local restaurant, the Spud Shack, paid tribute to Pauline, describing her as “the world’s longest-serving KFC employee” and highlighting her reputation for handling late-night customers with sharp humour and authority. She was especially known for keeping order among the weekend crowds, firmly yet kindly reminding patrons to behave: “Behave or no chicken!”
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Residents of Taunton fondly recall moments with Pauline, remembering her no-nonsense approach and kindness. One shared a humorous memory of being banned in the 1980s for causing a scene over ribs no longer being served, while another cherished the rare treat of free gravy on a challenging night. Many described her as “a legend in her own time” and a “lovely lady,” with some even proposing a statue in her honor.
Pauline Richards' legacy is one of dedication, resilience, and community warmth, leaving an indelible mark on Taunton and the KFC family alike.