'No issue' with recycling chatbot, says North Somerset Council Tuesday, May 5, 2026 northsomerset recycling chatbot wastecollection council digitalservices customerservice missedcollections virtualassistant community North Somerset Council has confirmed that its recycling chatbot is functioning correctly and providing accurate information to residents. This statement follows concerns raised at a recent council meeting where a councillor … Read More
North Somerset Residents Receive Incorrect Bin Collection Information from Council Chatbot Tuesday, April 28, 2026 northsomerset recycling chatbot wastecollection council virtualassistant bincollection customerservice publicfeedback softplastics North Somerset Council is currently investigating concerns that its recycling chatbot, the Virtual Assistant, has been providing incorrect bin collection information to residents. This chatbot is one of several ways residents … Read More