Couple Left Waiting 15 Weeks for Council Tax Update Amid Somerset Council Backlog Wednesday, May 20, 2026 somerset counciltax backlog delays puriton somersetcouncil planning restructuring customerservice frustration Andy and Rachel Hancock moved to Puriton, Somerset, in January, only to find themselves trapped in limbo for 15 weeks while the council delayed updating their council tax address. Despite notifying Somerset Council’s revenue … Read More
'No issue' with recycling chatbot, says North Somerset Council Tuesday, May 5, 2026 northsomerset recycling chatbot wastecollection council digitalservices customerservice missedcollections virtualassistant community North Somerset Council has confirmed that its recycling chatbot is functioning correctly and providing accurate information to residents. This statement follows concerns raised at a recent council meeting where a councillor … Read More
North Somerset Residents Receive Incorrect Bin Collection Information from Council Chatbot Tuesday, April 28, 2026 northsomerset recycling chatbot wastecollection council virtualassistant bincollection customerservice publicfeedback softplastics North Somerset Council is currently investigating concerns that its recycling chatbot, the Virtual Assistant, has been providing incorrect bin collection information to residents. This chatbot is one of several ways residents … Read More
Mum Moved to Tears by Sainsbury’s Staff After Son Vomits in Store Thursday, April 16, 2026 sainsburys parenting kindness supermarket compassion support family community gratitude customerservice Danielle Manton-Kelly, a parenting creator and mother of four, recently shared a heartfelt experience that left her emotional and grateful. While shopping with her young son at Sainsbury’s Castlepoint in Bournemouth, he … Read More
Wetherspoon Apologises After Blind Customer with Guide Dog Asked to Leave Pub Tuesday, March 10, 2026 wetherspoon guidedog discrimination accessibility equalityact blindness customerservice disabilityrights assistancedogs legalrights Wetherspoon has issued an apology following an incident where a blind customer, Tom Gray, was asked to leave a pub alongside his guide dog. Tom, 36, from Midsomer Norton, was celebrating his daughter’s 16th birthday at The … Read More
Lloyds Bank Addresses Payment Block and Customer Concerns Over Charges Tuesday, February 24, 2026 lloyds banking payments security customerservice transaction fees charges customerfeedback support Lloyds Bank has provided a detailed explanation of its process for blocking customer transactions after a customer reported an inability to transfer funds from their account. The issue surfaced when a customer attempted to … Read More