North Somerset Residents Receive Incorrect Bin Collection Information from Council Chatbot Tuesday, April 28, 2026 northsomerset recycling chatbot wastecollection council virtualassistant bincollection customerservice publicfeedback softplastics North Somerset Council is currently investigating concerns that its recycling chatbot, the Virtual Assistant, has been providing incorrect bin collection information to residents. This chatbot is one of several ways residents … Read More
Mum Moved to Tears by Sainsbury’s Staff After Son Vomits in Store Thursday, April 16, 2026 sainsburys parenting kindness supermarket compassion support family community gratitude customerservice Danielle Manton-Kelly, a parenting creator and mother of four, recently shared a heartfelt experience that left her emotional and grateful. While shopping with her young son at Sainsbury’s Castlepoint in Bournemouth, he … Read More
Wetherspoon Apologises After Blind Customer with Guide Dog Asked to Leave Pub Tuesday, March 10, 2026 wetherspoon guidedog discrimination accessibility equalityact blindness customerservice disabilityrights assistancedogs legalrights Wetherspoon has issued an apology following an incident where a blind customer, Tom Gray, was asked to leave a pub alongside his guide dog. Tom, 36, from Midsomer Norton, was celebrating his daughter’s 16th birthday at The … Read More
Lloyds Bank Addresses Payment Block and Customer Concerns Over Charges Tuesday, February 24, 2026 lloyds banking payments security customerservice transaction fees charges customerfeedback support Lloyds Bank has provided a detailed explanation of its process for blocking customer transactions after a customer reported an inability to transfer funds from their account. The issue surfaced when a customer attempted to … Read More
Village Besieged by Abandoned Evri Parcels Amid Courier Controversy Thursday, January 15, 2026 evri parcels delivery somerset bathford courier complaints parcel-dumping community customerservice Residents of Bathford, a quiet village in Somerset just three miles from Bath, have found themselves frustrated by a recurring issue involving abandoned parcels. For the past week, locals report that an Evri courier has … Read More
Evri Faces Criticism Over Delivery Failures in Somerset Ahead of Christmas Wednesday, December 17, 2025 evri somerset delivery parcels christmas logistics customerservice couriers failures investigation In the lead-up to the busy Christmas season, Somerset residents have voiced growing frustration with Evri over widespread delivery failures. Complaints have flooded social media, alleging that parcels are either arriving late … Read More