https://somersetdaily.co.uk/tags/chatbot/Recent content in chatbot on Somerset DailyHugo -- gohugo.ioen-usTue, 28 Apr 2026 11:27:36 +0000https://somersetdaily.co.uk/north-somerset-residents-receive-incorrect-bin-collection-information-from-council-chatbot/Tue, 28 Apr 2026 11:27:36 +0000https://somersetdaily.co.uk/north-somerset-residents-receive-incorrect-bin-collection-information-from-council-chatbot/North Somerset Council is currently investigating concerns that its recycling chatbot, the Virtual Assistant, has been providing incorrect bin collection information to residents. This chatbot is one of several ways residents can access waste and recycling details, alongside the council’s app and website. At a council meeting on April 21, Conservative Councillor Peter Burden (Portishead South) raised alarms about the chatbot’s reliability. He shared an example where a resident reported a missed bin collection on a Friday and was told by the chatbot the collection would occur within two days, which ultimately did not happen.