Shoplifting has reached alarming levels across the nation, with an overwhelming surge felt keenly in Somerset’s unique high street environment—home to numerous independent shops. This rise leaves shop owners and their employees vulnerable, many of whom report feeling scared and intimidated by shoplifters.
The shortage of police resources exacerbates the issue, as many incidents do not result in arrests or convictions. Avon & Somerset police attribute the surge to broader societal pressures such as the cost of living crisis, addiction, and related social problems. Officers emphasize that tackling shoplifting requires a community-wide effort beyond policing alone.
In Wells, a historic city attracting thousands of visitors annually, the problem is especially acute. Since April 2025, 126 shoplifting incidents have been reported, with many cases still under investigation. Offenders appear emboldened, often bringing children or elderly relatives to shield their actions, heightening the anxiety and financial loss for shop owners and staff.
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Nationally, research by the House of Commons Library reveals a staggering 65% increase in unsolved shoplifting cases between 2019-20 and 2024-25, with 295,589 offences closed without identifying a suspect last year—an average of 810 daily. The Liberal Democrats in Somerset advocate for grants providing small businesses with up to £6,500 to install CCTV systems to deter theft.
Local businesses in Wells actively share intelligence via a WhatsApp group to warn each other about offenders, yet these efforts are insufficient to curb the epidemic. Tessa Munt, MP for Wells and Mendip Hills, voices deep concern over shop staff feeling compelled to confront thieves due to inadequate police response. She supports designating Wells shopping streets as priority areas under the Avon and Somerset Neighbourhood Guarantee to drive targeted crime reduction.
While CCTV expansion and community vigilance are vital, addressing root causes such as poverty, addiction, and antisocial behavior will require coordinated action involving law enforcement, charities, and social services. Somerset continues to grapple with these challenges as shoplifting threatens the safety and sustainability of its treasured local retail community.