A motorist entrusted his high-end vehicle to a ‘meet and greet’ parking service at Bristol Airport, only to be shocked when he was alerted that staff had taken his car for a joyride. Guy Adams, owner of a £100,000 car equipped with advanced tracking, was able to monitor his car’s movements for 40 minutes as Parking 4 You concierge service personnel drove it around.
Describing the ordeal as “everyone’s worst nightmare,” Mr. Adams received notifications that his car had been left unlocked with its windows down. Unable to reach the car park by phone, he resorted to remotely triggering the car’s alarm from his holiday location in Spain. He also left messages for the company, warning that he would continue setting off the alarm until they provided proof of secure parking for his car.
The incident unfolded after Mr. Adams dropped off his Range Rover at the Parking 4 You ‘meet and greet’ service at Bristol Airport before a trip to Spain. Repeatedly disturbed during his holiday by notifications that his car was on the move, he used the sophisticated tracking and communication system installed in his new car to monitor its location and status.
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After 40 minutes of tracking, it was revealed that the car had been driven around the car park next to the A38 near Bristol Airport. Despite his attempts to contact the firm, his car was left unlocked and with the windows open. Insistent on getting confirmation of secure parking, Mr. Adams used his phone in Spain to trigger the car’s alarm and continuously did so until he could get through to someone at the parking lot.
Finally getting a response, Mr. Adams demanded photographic proof of the car being locked with the windows up. The company provided this in the form of a screenshot of pictures on someone else’s phone. Although they haven’t yet responded to inquiries from Bristol Live about this incident, Mr. Adams has vowed never to use their services again.
Frustrated by the lack of professionalism and respect for his property, Mr. Adams shared his disbelief at the situation, expressing surprise that such an incident occurred with a service associated with the airport itself.