NatWest has confirmed plans to close an additional 55 locations, including 52 bank branches and three mobile banking vans, marking a significant continuation of its strategy to reduce its physical footprint. This follows the earlier announcement of 54 branch closures in 2024.
The move mirrors a broader banking industry transformation, driven by shifting customer preferences toward digital banking. Since 2015, the NatWest Group — which includes Royal Bank of Scotland (RBS) and Ulster Bank — has shuttered a total of 1,455 branches, reflecting a steady migration to online platforms.
In 2024 alone, 48 branches have been closed, with nearly 20 more ceasing permanent operations in 2023, according to reports. Despite these closures, NatWest is ensuring customers continue to have access to essential in-person services through alternative options. Customers of NatWest and RBS can use each other’s branches interchangeably. Additionally, mobile branches visit community locations on set days, providing services such as cash deposits, withdrawals, and bill payments.
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The Post Office also supports NatWest customers by offering services like cash handling, balance inquiries, and cheque deposits.
A bank spokesperson explained, “Over 80% of our active current account holders now use our digital services, and over 97% of retail accounts are opened online. Customers enjoy the convenience and speed of digital banking for everyday activities, but they still appreciate the expertise of our staff for more complex financial decisions.”
The spokesperson added, “We continually adapt to meet our customers’ evolving needs by investing in expanding digital capabilities and personalizing their experience. While digital engagement grows, our branch network remains an important part of our service offering.”
Looking ahead, NatWest plans to invest over £20 million in 2025 to upgrade its branch network across the UK. This will enhance customer service, modernize branch appearance, and reduce environmental impact. The bank will also invest in shared solutions like the Post Office and Banking Hubs, along with temporary community pop-ups to ease customers through transitions in selected locations.
NatWest’s ongoing branch closures and investments reflect the changing landscape of retail banking, where digital services play a central role, but a physical presence remains valued by many customers.