Chloe McClure, a thrilled McDonald’s Monopoly participant, found herself frustrated after winning a prize in the fast food giant’s annual Monopoly promotion, only to receive her prize package in damaged condition. The 2023 McDonald’s Monopoly ran from September 10 to October 25, offering customers a chance to win big rewards like £100,000 cash, LG OLED TVs, and JBL headphones. While some prizes could be claimed directly in-store, others, like Chloe’s, were sent by post.
In a TikTok video, Chloe expressed her disappointment, captioning it: “POV: you finally win McDonald’s Monopoly and this happens.” She showed the prize parcel she received from Royal Mail, protected only by a clear damage bag. A notice on the bag read: “Our sincere apologies. We’re very sorry your item has reached you in this condition,” along with instructions for filing a claim if anything was missing or damaged.
Chloe vented her frustration, sarcastically addressing Royal Mail: “You’ve just given me a scrappy cardboard box.” While some TikTok commenters advised claiming compensation due to Royal Mail’s profitability, Chloe argued the company should invest more in hiring human handlers instead of relying on machines, which she believes compromises package care.
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A postwoman commented on the video: “We have to deliver packages even in this state. Posties find it embarrassing but must follow orders.” Chloe clarified she sympathizes with postal workers and praised her own postie’s kindness. Her frustration is directed at Royal Mail’s management rather than its frontline employees.
Other viewers suggested refusing damaged packages upon delivery, a strategy Chloe acknowledged. She also quipped about Royal Mail’s phrase “if anything is missing” as an understatement, since her box was heavily damaged and contents could be at risk.
Royal Mail responded to the incident, saying they regret Chloe’s experience and encourage customers to contact them for claims. They explained that packages pass through a complex sorting process involving both machines and humans, and while most arrive safely, occasional damage occurs. When this happens, they deliver the item in a protective damage bag with guidelines to report issues.
McDonald’s has also been approached for comment on the situation.