Persistent issues with unreliable bus services in Somerset have sparked a series of promising reforms after local MP Rachel Gilmour secured crucial commitments from First Bus to improve public transport.
Rachel Gilmour, MP for Tiverton and Minehead, announced comprehensive enhancements targeting the heavily criticized Number 28 and 25 bus routes. These routes have been plagued by chronic delays and overcrowding, especially on Mondays and Fridays, coinciding with changeover days at the Minehead Butlin’s resort.
On September 26, Ms. Gilmour met with senior First Bus officials, including the operations director, at the company’s depot in Taunton to advocate for urgent improvements.
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Following this meeting, First Bus committed to several initiatives designed to enhance the passenger experience. Nine new electric buses will be introduced, six of which will serve the Number 28 route. These new vehicles will provide increased seating capacity and larger luggage compartments.
Drivers on these routes will undergo extra training focused on maximizing the efficient use of onboard storage. Additionally, a new mirrored morning service matching the existing 6:50 am departure will be added to help Richard Huish College students arrive by 8:36 am.
To improve transparency and community engagement, First Bus will host “Meet the Manager” sessions in Minehead, offering residents direct access to management to voice concerns.
The operator also pledged to collaborate closely with Butlin’s representatives to address the severe overcrowding linked to resort changeover traffic. Meanwhile, Ms. Gilmour’s office will maintain quarterly communications with First Bus to monitor progress and ensure accountability.
Ms. Gilmour stated: “The Number 28 and 25 bus services have fallen short for too long, often running late and overcrowded. After hearing from many constituents, I am pleased First Bus is responding with meaningful actions to improve local bus services.
“In West Somerset, where many depend on buses to reach work or medical appointments, especially with no direct train connections and busy roads like the A39, having reliable bus services is essential.
“I encourage passengers experiencing delays or overcrowding to report these issues to help us keep First Bus accountable.”
Her office will continue to press First Bus to deliver on their commitments and improve the reliability and quality of Somerset’s bus services.