Lloyds Bank Addresses Payment Block and Customer Concerns Over Charges

Lloyds Bank has provided a detailed explanation of its process for blocking customer transactions after a customer reported an inability to transfer funds from their account. The issue surfaced when a customer attempted to send £5 to their daughter but was unable to complete the payment through internet banking.

The frustrated customer took to social media, describing the situation as “disgraceful” after several unsuccessful attempts to reach the bank. Lloyds responded by asking whether the customer had been formally notified of any suspension on their account. The customer denied receiving such communication but mentioned receiving an error code 9200786 during the failed transaction.

According to Lloyds, this code indicates that the payment was temporarily stopped due to security concerns. The bank recommended the customer contact them through the Banking app or Online Banking channels, which are available 24/7, for assistance in resolving the issue.

Despite following this advice, the customer reported that the issue remained unresolved and expressed intentions to move their money to another bank due to dissatisfaction with Lloyds' handling of the problem.

In response, Lloyds apologized for the inconvenience and advised customers to contact their Telephone Banking team at 0345 300 0000 (or +44 173 334 7007 when calling from overseas). The bank’s advisors are available daily from 8 am to 6 pm to review account blocks and help restore transfer capabilities.

Separately, Lloyds addressed concerns from another customer regarding the bank’s service charges. The customer noted an £83 “bank service charge” from Lloyds and compared it unfavorably to a £9 fee charged by competitor Monzo. Lloyds explained that fees vary depending on account type and usage, which may result in differences compared to other banks. The bank encouraged customers to reach out directly for personalized assistance with fees and account-related questions.