Plans to install a new digital street hub offering free phone calls, phone charging, and WiFi access in Bath city centre have been blocked due to concerns it might be exploited to contact drug dealers.
BT had proposed replacing several outdated 1990s phone boxes with modern street hubs, similar to those installed in other towns across the UK. These hubs include two large advertising screens and feature an emergency 999 call button. The proposed location for the new unit was outside the Kingsmead Entertainment Centre on James Street West.
However, Bath and North East Somerset Council refused planning permission following warnings from Avon and Somerset Police that the new device could exacerbate existing anti-social behaviour and be used by individuals to reach drug lines operating around Kingsmead Square and nearby areas. The council also expressed concerns that the installation would detract from the heritage value of the City of Bath UNESCO World Heritage Site. The decision to deny permission was later upheld on appeal.
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The police’s “designing out crime” officer, Jason Price, highlighted that they had previously alerted BT to the misuse of a nearby phone and cash machine on New Street for drug-related communications. According to Price, BT declined to remove that equipment despite these concerns, citing the revenue it generated, which has led to scepticism about BT’s willingness to act responsibly should similar problems arise with the new street hub.
Instances in other locations, such as Tower Hamlets, have shown groups of drug users reportedly queuing to use BT street hubs to make short, free calls to arrange drug orders, as confirmed by local law enforcement.
Sergeant Michelle Munro from Bath’s neighbourhood policing team underlined the area’s ongoing difficulties, including drug dealing, street drinking, visible homelessness, and frequent antisocial incidents. She cautioned that introducing street hubs with features like large colour screens and free amenities could encourage loitering, creating new gathering points that may amplify existing social challenges and foster an intimidating atmosphere for residents, businesses, and visitors.
BT defended the proposal, arguing that concerns raised were based on generalised assumptions rather than direct evidence. The company noted the street hubs might actually deter anti-social behaviour due to being illuminated and regularly monitored, and emphasised that the provision of free communication services, including emergency capabilities, would benefit the public realm.
Inspector JJ Evans ultimately ruled in favour of the council, stating the installation would harm the character and appearance of the area, adversely affect nearby listed buildings, and fail to preserve the integrity of the conservation area and World Heritage Site, in addition to presenting unacceptable public safety risks.